Refund Policy

We at EUGENIA Sports value your satisfaction and want to ensure that you are completely satisfied with your purchase. We offer the following return and refund policy to facilitate your purchase:

Returns for hygienic or resizing reasons

If for hygienic reasons you cannot return a used product or if you want to change the size of the product, please contact our customer service at info@eugeniasports.eu

Refund

If your case is approved by our customer service, we will process the refund as follows:

100% Refund to Payment Card: The amount is refunded to the original payment card used for the purchase within 2-5 working days after the case has been processed and approved.

Conditions for refunds and changes in size

The product must be in reasonable condition.
Customer service must approve the case after reviewing your request.

We want to make your purchase with us as smooth as possible and are here to help you with any questions or changes.

Contact our customer service at [Customer service contact number or email address] for further assistance.

Thank you for shopping with EUGENIA Sports , and we look forward to continuing to serve you.

Right of withdrawal policy

1. General about the right of withdrawal When you shop at EUGENIA Sports , as a private person, according to the Distance and Home Sales Act, you have the right to cancel your purchase within 14 days of receiving the item and without any particular reason.

2. How you use your right of withdrawal To exercise your right of withdrawal:

Notify us by sending an email to info@eugeniaports.eu with your order number and the information that you wish to return the product.
The item must be in unaltered condition. This means that the product must not be used, damaged or otherwise altered.
The item must be returned in its original packaging and with any labels remaining.

3. Return and costs

Free of charge: We cover the return shipping
Refunds are made within 14 days from when we received the return and checked its condition.