Shipping & Returns and Refund Policy.

Shipping

All orders are shipped within 72 hours and are estimated to be delivered within 1-4 business days.

Please contact support @threefmediagroup.com if it's been more than 30 working days since your item was shipped and you still haven't received your package, we'll ship it to you as soon as possible!

Refund Policy

We at EUGENIA Sports value your satisfaction and want to ensure that you are completely satisfied with your purchase. We offer the following return and refund policy to facilitate your purchase:

Returns for hygienic or resizing reasons

If for hygienic reasons you cannot return a used product or if you want to change the size of the product, please contact our customer service at support@threefmediagroup.com

Refund

If your case is approved by our customer service, we will process the refund as follows:

100% Refund to Payment Card: The amount is refunded to the original payment card used for the purchase within 2-5 working days after the case has been processed and approved.

Conditions for refunds and changes in size

The product must be in reasonable condition.
Customer service must approve the case after reviewing your request.

We want to make your purchase with us as smooth as possible and are here to help you with any questions or changes.

Contact our customer service at [Customer service contact number or email address] for further assistance.

Thank you for shopping with EUGENIA Sports , and we look forward to continuing to serve you.

Right of withdrawal policy

1. General about the right of withdrawal When you shop at EUGENIA Sports , as a private person, according to the Distance and Home Sales Act, you have the right to cancel your purchase within 14 days of receiving the item and without any particular reason.

2. How you use your right of withdrawal To exercise your right of withdrawal:

Let us know by sending an email to support@threefmediagroup.com with your order number and the information that you wish to return the product.
The item must be in unaltered condition. This means that the product must not be used, damaged or otherwise altered.
The item must be returned in its original packaging and with any labels remaining.

3. Return and costs

Free of charge: We cover the return shipping
Refunds are made within 14 days from when we received the return and checked its condition.

Damaged goods

If you have received a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our return and refund policy, please contact us: support@threefmediagroup.com